What Is The Best AI Chatbot? 21 Top Picks of 2025

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The best AI chatbots represent a major step forward in conversational AI, using large language models (LLMs) to create human-quality text, translate languages, and provide informative answers to user questions. An ever-growing number of generative AI chatbots are now entering the market, but not all chatbots are created equal. We evaluated the best AI chatbots on the market to see how they compare on cost, feature set, ease of use, quality of output, and support to help you determine the best bot for your business. Here are our picks for the top 21 AI chatbots.

Top AI Chatbot Software Comparison

The following chart shows at a glance how the top AI chatbot software we evaluated compares on features, query limit, language model, and price—as well as whether the vendor provides a Chrome extension to improve ease of use—to help you determine the best option for your needs.

	Best For Use Case	Query Limit	Language Model(s)	Vendor Chrome Extension	Starting Price
Freshchat	Automating self-service	500 Freshbots sessions	Freddy AI, Microsoft Azure OpenAI Service	No	$23 per agent, per month
Crisp Chatbot	Lead nurturing	Unlimited	Proprietary LLM model	No	$25 per month, per workspace
ChatGPT	Versatility and advanced generative AI chat features	50 messages every three hours for GPT-4 model	GPT-3.5, GPT-4	No	$20 per month
Kommunicate	e-Commerce businesses	N/A	GPT-4	No	$100 per month
Claude	Long conversation memory	45 messages every five hours	Claude 3	No	Free
ChatSpot	HubSpot customers	N/A	GPT-3, GPT-4	No	Free
Intercom	Handling support queries	Unlimited; charges per resolution	GPT-4	No	$39 per seat, per month
Google Gemini	Brainstorming ideas	Unlimited exchanges per conversation	Pathways Language Model 2 (PaLM 2)	No	Free
Jasper	Marketing and sales teams	Word limit depends on the plan	GPT-3.5, GPT-4	Yes	$49 per month
Tidio	Small and medium businesses	Word limit depends on the plan	Claude (Anthropic AI)	No	$25 per user, per month
Perplexity AI	Finding information on the internet	Five copilot searches every four hours for free users	GPT-3.5, Claude 2, GPT-4,	Yes	$20 per month
LivePerson	Conversation analytics	N/A	Unknown	No	Available upon request
Chatsonic	Individuals in creative fields	Word limit depends on the plan	GPT-3.5, GPT-4	Yes	$20 per month
Poe	Testing multiple AI chatbots	2,000 requests per hour	GPT-4, Gemini, Claude 3, Llama 2	No	Free
Drift	Businesses that rely on B2B sales and marketing	Unlimited	GPT	No	$2,500 per month, billed annually
Ada	Customer service automation	N/A	Unknown	No	Available upon request
YouChat	Students and researchers	Unlimited	GPT-3, GPT-4	Yes	$6.99 per month
HuggingChat	Developers	Unlimited	Llama 2	No	$9 per month
Replika	Personal use	500 messages per month or about 17 per day	GPT-3, GPT-4	No	$19.99 per month
Bing Chat Enterprise	Organizations in the Microsoft ecosystem	30 responses per conversation	GPT-4	No	$5 per month
OpenAI Playground	Customizability	200 requests per day for free users	GPT-3.5, GPT-4	No	$0.0015 per 1K tokens

Freshchat provides features like customizable chat widgets, agent collaboration, customer context, and analytics to track chat performance and customer satisfaction. What distinguishes Freshchat is that it enables sales and marketing—and even support teams—to not only reach customers but to scale those interactions so that the expertise of each live company staffer can be used to converse with many customers.

It does this using its unified agent workspace—which holds a full menu of past conversations—as well as responses from sales, marketing, and support, which an agent can quickly and easily share with an interested customer.

What I found most interesting was that the app has a “Freddy Insights” tool that provides key trends and insights that can be fed into a conversation at opportune moments to prompt a faster decision.

Pricing

• Free: Up to 10 agents
• Growth: $23 per agent, per month, or $228 per agent billed annually
• Pro: $59 per agent, per month, or $588 per agent billed annually
• Enterprise: $95 per agent, per month, or $948 billed annually

Pros and Cons

Pros	Cons
Load balanced auto-assignment based on team member skill	Some users report occasional bugs
Team performance and agent availability report	The notification system could be improved

Why I Chose Freshchat

I chose Freshchat because of its chatbot analytics and canned responses, which make it an intuitive chatbot that can be easily used. Its customer satisfaction survey and report make it easier for users to create data analytics and reports. In addition, its multi-channel communication can be integrated with other applications, such as CRM applications, email accounts, and payment channels.

In a growing trend across the AI chatbot sector, the Crisp Chatbot can be customized to match a business’s branding and tone. This is increasingly important in crowded markets where a number of companies are seeking to create a distinct brand to cut through the clutter.

In my conversations with Crispchat, I found the bot extremely helpful in answering my questions. When I asked whether it was good for small businesses, it answered in the affirmative and gave me two salient reasons why—24/7 support and ease of use—while also explaining the positive impact these would have on my company’s customer experience.

Pricing

• Free: 14-day trial
• Basic: Free forever for two seats
• Pro: $25 per month, per workspace for up to four seats
• Unlimited: $95 per month, per workspace for up to 20 seats
• Enterprise: Contact for a custom quote

Pros and Cons

Pros	Cons
Responsive customer service team	The free plan lacks integration with email, Slack, and Messenger
Website chat widget	Basic and Pro plans offer limited chatbot capabilities

Why I Chose Crisp ChatBot

Crisp ChatBot made it to my list because of its integration with popular social media messaging apps such as Facebook Messenger, WhatsApp, Line, and Instagram. Sending multilingual messages improves contact with a worldwide audience and its conversation rerouting features guarantee effective management of client inquiries. The MagicReply feature streamlines customer interactions by providing AI-powered suggested responses in several languages across numerous channels.

The OpenAI platform can perform NLP tasks such as answering questions, providing recommendations, summarizing text, and translating languages. Aside from content generation, developers can also use ChatGPT to assist with coding tasks, including code generation, debugging help, and programming-related question responses.

I have used ChatGPT for various tasks, from summarizing long articles for research purposes to brainstorming business plans and customer pain points. The output is almost always satisfactory, in-depth, and surprisingly nuanced.

OpenAI has received significant funding from Microsoft and will likely be a leader in the years ahead, both in terms of advanced functionality (depth and versatility of toolset) and its ability to offer technology that’s ahead of the curve.

Pricing

• Free: Access to limited features
• ChatGPT Plus: $20 per month
• Enterprise: Contact OpenAI for a custom quote

Pros and Cons

Pros	Cons
Data encryption at rest (AES-256) and in transit (TLS 1.2+)	Free plan is limited to GPT-3.5
Can assist in completing sentences or paragraphs for users	Platform knowledge is limited to less than current information

Why I Chose ChatGPT

ChatGPT is one of the most popular chatbots that are accessible and have been offering excellent generative resources. It can understand and generate text in multiple languages and at the same time offers contextual understanding of an extended conversation.

The app provides automated conversational capabilities through chatbots, live chat, and omnichannel customer support. Kommunicate can be integrated into websites, mobile apps, and social media platforms, allowing businesses to engage with customers in real time and provide instant assistance regarding any issue that involves a sale or service.

To assist with this, it offers a FAQ bot to lessen the load of simple, repetitive customer queries. The app’s feature set is far more robust due to a long list of integrations, including OpenAI, IBM Watson, Zapier, and Shopify. It enables easy, seamless hand-off from chatbot to a human operator for those interactions that call for it.

Pricing

• Free: 30-day trial
• Lite: $100 month-to-month, or $1,000 billed annually, for up to two teammates; $20 per month for each additional teammate
• Advanced: $200 month-to-month, or $2,000 billed annually, for up to five teammates; $30 per month for each additional teammate
• Enterprise: Custom pricing

Pros and Cons

Pros	Cons
Omnichannel	Users report inconsistent integrations
Multilingual bots	Lite plan lacks advanced analytics and reporting features

Why I chose Kommunicate

Kommunicate is on this list because of its omnichannel communication abilities. It also has a CSAT rating, a method that is used to identify how satisfied customers are with a company’s products or services, making it trustworthy. Also, it can connect with other apps using a third-party service such as Zapier, making it a versatile chatbot. In addition, Kommunicate can manage customer conversations through bots, live chat, Facebook Messenger, Whatsapp, and Line.

To put that in perspective, you can be at the tail end of a conversation the size of Jane Austen’s Pride and Prejudice and Claude will still remember everything that was said, taking your previous questions, file uploads, and responses into account when it responds to your newest prompts.

Its ability to analyze and summarize long documents is excellent, and its answers tend to be more straightforward than those of ChatGPT. When trying Claude, I was constantly surprised at how concise its answers were to my questions. It felt like I was messaging a true human expert rather than someone going out and finding the answers and regurgitating them back to me. All of this makes Claude a valuable research assistant and creative collaborator.

Pricing

• Free: Unlimited access to Claude.ai chat
• Claude Pro: $20 per month

Pros and Cons

Pros	Cons
Extremely large context window	Can’t generate new images
Feels like talking to a human	Has trouble with numerical questions

Why I Chose Claude

I chose Claude because of its remarkable 200,000-token context window, which is perfect for summarizing and analyzing large documents. It can accommodate the equivalent of 500 pages of text without any hassle. Its responses are simple and easy to understand and its seamless integration with more than 600 apps through Zapier increases its utility and adaptability.

ChatSpot allows you to perform many functions, including adding contacts and creating tasks and notes. You can also ask it to summarize your CRM data or generate a bar chart of results to understand your company’s performance.

If you’re a HubSpot customer, this chatbot app can be a useful choice, given that Hubspot offers so many ways to connect with third party tools—literally hundreds of business apps. And HubSpot, as its users are well aware, is a platform that offers great functionality for sales reps. This chatbot will likely remain a top candidate for sales and marketing professionals who need improved functionality for customer sales and service.

Pricing

• ChatSpot is free

Pros and Cons

Pros	Cons
Easy to use	Limited scope
SEO expertise	Support could be improved

Why I chose Chatspot

I selected ChotSpot to be on this list because it uses OpenAI’s GPT-3 and GPT-4 to deliver sophisticated AI features. It offers prompt templates and a library to improve efficiency and optimize workflows and it interacts easily with programs like ChatGPT, HubSpot, DALL-E, and Google Docs.

Intercom can engage in realistic conversations with customers, helping to resolve common issues, answer questions, and initiate actions. It’s an app aimed clearly at the lucrative call center sector. In trying Intercom while acting as a customer seeking assistance, I found that its answers to my questions were helpful and quick. It also felt like there was a human on the other end of the chatbox.

So, what distinguishes it? It has gained wide adoption in the industry and is used by companies ranging from Amazon to Microsoft to Meta. It also offers a “plug and play” chatbot architecture to make setup relatively easy. And Intercom’s “Composer AI” feature enables a call center rep to rephrase a message with one click, turning a single phrase into a longer, more detailed response. It can easily summarize entire conversations with one click.

Pricing

• Free: 14-day trial
• Fin AI Chatbot: Usage measured in resolutions; $0.99 per resolution.
• Essential: ​​$39 per seat, per month
• Advanced: $99 per seat, per month
• Expert: $139 per seat, per month

Pros and Cons

Pros	Cons
Omnichannel: email, SMS, WhatsApp, Instagram, Facebook Messenger	Advanced features cost extra
Instant answers from multiple sources	May be pricey for small businesses

Why I Chose Intercom

I chose Intercom because it is perfect for international communication as it supports up to 43 languages. It can connect with social media platforms such as Facebook and Instagram, uses support content to respond to consumer inquiries, and even recommends pertinent articles to improve interaction and customer service.

It’s a major plus for this app that it’s developed and supported by Google. Admittedly, this app had some difficulties when it was first rolled out. Apparently scrambling to keep up with the phenomenal success of OpenAI’s ChatGPT, Google didn’t iron out all the bugs first. However, Gemini is being actively developed and will benefit greatly from Google’s deep resources and legions of top AI developers.

An important benefit of using Google Gemini is that its supporting knowledge base is as large as any chatbot’s—it’s created and updated by Google. So if your team is looking to brainstorm ideas or check an existing plan against a huge database, the Gemini app can be very useful due to its deep and constantly updated reservoir of data.

Pricing

• Free to use

Pros and Cons

Pros	Cons
Vast knowledgebase	Users report slow response to complex questions
Cites sources of information.	Can sometimes give inaccurate or incomplete information

Why I Chose Gemini 

I added Gemini to this list because of its ability to export conversations in document form. It also has a “Google it” function that directs you to the search engine to provide more information. In addition, it can generate code in 20 different programming languages, making it ideal for developers to speed up their coding tasks.

For an in-depth comparison of two leading chatbots, read our guide: Gemini vs ChatGPT 4: The Winning AI Revealed

Jasper’s strongest upside is its brand voice functionality, which allows teams and organizations to create highly specific, on-brand content. This capability is invaluable for marketing and sales teams that need to ensure that all chatbot communications are created with an accurate brand identity.

Out of the box, Jasper offers more than 50 templates—you won’t need to create a chatbot persona from scratch. The wide array of models that Jasper accesses and its focus on customizing for brand identity means this is a choice that marketing teams should at least audition before they make any final selections for an AI chatbot.

Pricing

• Creator: $49 per month billed monthly, or $468 billed annually
• Pro: $69 per month billed monthly, or $708 billed annually
• Business: Custom quotes

Pros and Cons

Pros	Cons
Provides up-to-date information and cites sources	Can be expensive
More than 50 built-in templates	Focus mode can generate incomplete sentences

Why I Chose Jasper

Jasper made it to this list because of its ability to learn from your training data to generate your company’s brand voice. It can support up to 30 languages, and with its browser extensions, it allows you to access it on any website that you are on. In addition, it integrates with Zapier, Webflow, Make, Google Sheets, and other tools for improved productivity and collaboration capabilities.

For a full portrait of today’s generative AI leaders, see our guide: Generative AI Companies: Top 12 Leaders

Tidio fits the SMB market because it offers solid functionality at a reasonable price. SMBs are under pressure to offer basic customer service at a low cost; to address this, Tidio allows the creation of a wide array of prewritten responses for simple questions that customers ask again and again. Tidio also offers add-ons at no extra cost, including sales templates to save time with setup.

Additionally, the quality of Tidio’s output was ranked highly in our research, so even as the AI chatbot focuses on affordability, it offers a quality toolset.

Pricing

• Free: Up to 50 live chat conversations
• Lyro AI: Starts at $39 per month for up to 200 conversations
• Tidio+: Starts at $499 per month

Pros and Cons

Pros	Cons
AI Reply Assistant to speed up your response time	Add-ons cost extra
FAQ and sales chatbot templates	Analytics limited to Communicator and Tidio+ plans

Why I Chose Tidio

Tidio can be connected with popular eCommerce platforms such as WordPress, Shopify, and Wix so that it will be easier for you to interact with your customers when the need arises. It offers live chat capability and it can be integrated with Facebook Messenger, Instagram, WhatsApp, and email services. With its multi-language support, it can offer canned responses that offer optimum support to your customers.

Perplexity AI’s Copilot feature can guide users through the search process with interactive multiple searches and summarized results. This capability is helpful when exploring complex topics. However, it’s limited to five searches every four hours for free plan users and up to 300 searches for paid users.

Perplexity AI’s strength in searching the internet means this tool is ideal for advanced researchers, from academics to small businesses to large enterprises, including companies that want to explore how they’re viewed on the web. Because AI enables it to understand your search query at a multi-dimensional level, the app can guide you in directions you might not have thought of, making it a “serious researcher’s best friend.”

Pricing

• Free: Limited features
• Pro: $20 per month, or $200 per year

Pros and Cons

Pros	Cons
Cites information sources	File upload limited to three per day for free users
iOS and Android mobile app	Customer support could be improved

Why I Chose Perplexity

Perplexity is an AI chatbot that is known to summarize the information of a SERP based on our inquiry on its chatbox. The reason why it made it to my list is because it supports Claude 3, Llama 3, and GPT-4, making it a versatile chatbot with incredible abilities. In addition, it can analyze uploaded documents in PDF or text files so that it will be easier for users to summarize or analyze any documents they need.

Additionally, the platform enables you to convert webpages, PDFs, and FAQs into interactive AI chatbot experiences that use natural human language to showcase your brand’s expertise. The bot’s entire strategy is based on making as much content as possible available in a conversational format.

LivePerson can be deployed on various digital channels, such as websites and messaging apps, to automate customer interactions, provide instant responses to inquiries, assist with transactions, and offer personalized recommendations. Significantly, LivePerson is also geared to be embedded in social media platforms, so it certainly aims to reach a large consumer base.

Pricing

• Conversational Cloud: Pay-as–you-go, per resolution
• Generative AI: Pay-as-you-go, per resolution

Pros and Cons

Pros	Cons
Bot analytics	Does not publish pricing info
Meaningful automated conversation scores (MACS)	Conversational cloud plan lacks generative AI capability

Why I Chose LivePerson

LivePerson is an excellent choice for conversation analysis because it can develop and build conversations like typing in a dialog. It offers an administrative function that includes the ability to create and manage users and skills while supporting 19 messaging channels.

The benefit of this “latest data” approach is that it helps individuals in creative fields like advertising and marketing stay up to date on current trends. In contrast, some of the more advanced chatbots use large language models that are updated infrequently, so those looking for this week’s information won’t find what they need.

This current events approach makes the Chatsonic app very useful for a company that wants to consistently monitor any comments or concerns about its products based on current news coverage. Some companies will use this app in combination with other AI chatbot apps, with the Chatsonic chatbot reserved specifically to perform a broad and deep brand response monitoring function.

Pricing

• Free: Up to 10,000 words per month
• Unlimited: $20 per month billed monthly, or $192 billed annually for one user
• Business: $19 per month billed monthly, or $152 billed annually for one user; up to 200,000 words for GPT 3.5 or 33,333 words for GPT 4.0; add words and users for an additional cost
• Enterprise: Custom quote

Pros and Cons

Pros	Cons
Support for 25 languages	Priority support limited to business and enterprise plan users
Landing page generator capability	Free plan lacks email support

Why I Chose ChatSonic

I chose ChatSonic because of its Sonic Editor, which is similar to Google Docs and facilitates editing and collaboration. It also provides third-party app integration, which improves its use and adaptability. Chatsonic offers different solutions to meet different demands and optimize workflows, including more than 100 AI templates.

For example, if you plan to use Claude 3 for conversational chat and GPT-4 for content generation—their respective specialties—you can get both by subscribing to Poe rather than paying for each separately, which would cost $40 per month. Developers can also use Poe to build their own chatbots using one of the popular models as the foundation, streamlining the process.

Pricing

• Free: Limited access
• Poe Subscription: Starts at $16.67 per month; includes unlimited daily messages and access to exclusive bots like GPT-4 and Claude-3-Opus

Pros and Cons

Pros	Cons
Access to multiple advanced LLMs for a low monthly price	Higher cost for access to newer chatbots like GPT-4 and Claude-3-Opus
Can easily test various chatbots against each other	Doesn’t actually have its own chatbot

Why I Chose Poe

Poe allows me to test and compare different popular AI chatbots easily and this is why it made it to my list. It provides access to multiple AI chatbots, such as GPT-4 and Claude-3-Opus for a low price—it also comes with a free version. In addition, it streamlines building your AI chatbot using a top LLM as your model as the foundation.

The Drift AI chatbot is designed to handle different types of conversations, including lead nurturing, customer support, and sales assistance. It can engage with website visitors and provide relevant information or route inquiries to the appropriate human representative.

Drift can be custom-trained for your B2B business in fine detail, allowing it to learn your brand’s voice and respond in a manner similar to your in-house reps. The B2B market is a specific use case for AI chatbots, and Drift’s focus on this market means that a B2B company can set up a highly functional chatbot that will evolve with the B2B market over time with less work.

Pricing

• Premium: $30,000 billed annually
• Advanced: Available upon request
• Enterprise: Custom quote

Pros and Cons

Pros	Cons
Multi-language support	Expensive
Prospector and AI engagement score	Premium plan lacks advanced routing

Why I Chose Drift

Drift’s extensive features such as role-based access control and user administration, which provides safe and well-organized management, earned its spot on the list. To improve client interaction, it offers live chat, AI-powered chatbots, and customizable chatbots. Its seamless meeting calendar makes it easier to set appointments by integrating with Teams, Office 365, and Google. Drift also offers thorough conversation and conversion reporting, which helps companies monitor and improve their interactions.

There are two ways to use Ada. You can either connect it to your knowledgebase and use generative AI to answer questions grounded in your existing content or build a hard-coded chatbot using Ada’s natural language understanding and its drag-and-drop platform for a pre-scripted, easy, and fast setup.

In either case, Ada enables you to monitor and measure your bot’s KPI metrics across digital and voice channels—for example, automated resolution rate, average handle time, containment rate, CSAT, and handoff rate. It also offers predictive suggestions for answers, allowing the app to stay ahead of customer interactions. Ada’s user interface is intuitive and easy to use, which creates a faster onboarding process for customer service reps.

Pricing

• Generative: Contact Ada’s sales team for a quote
• Scripted: Contact Ada’s sales team for a quote

Pros and Cons

Pros	Cons
Customize chatbot personas	Lacks transparent pricing
Support for more than 50 languages	No free plan

Why I Chose Ada

Ada is part of the list because of its smooth integration with third-party apps like Marketo, Shopify, and Clearbit, which allows organizations to improve functionality and optimize processes. Also, it provides automatic resolution measurement, which helps teams in monitoring and enhancing the effectiveness of their support procedures. Ada stands out for its sophisticated branding features that offer a wide range of customization options to match the chatbot’s appearance and tone with a business’s distinct identity.

It also cites its information source, making it easy to fact-check the chatbot’s answers to your queries. YouChat combines various elements in search results, including images, videos, news, maps, social, code, and search engine results on the subject.

In essence, YouChat is a lighter-weight tool with an affordable price plan that performs a wide array of tasks—particularly those needed by students. YouChat offers an easy user interface that will appeal to a busy user base that wants to jump right in without undergoing a lot of technical training.

The upside of this kind of easy-to-use app is that, as generative AI advances, today’s fairly lightweight tools will likely offer an enormous level of functionality. So any student or SMB user who starts with it now will probably reap greater benefits in the months and years ahead.

Pricing

• Free: Up to 10 AI writing generations
• YouPro: $14.99 per month
• YouPro for Education: $6.99 per month

Pros and Cons

Pros	Cons
Available Chrome extension	Contextual understanding could be improved
Interactive search results with various elements	Sometimes displays outdated links or information

Why I Chose YouChat 

YouChat’s ability to generate code and images and offer references to its generated responses. Its multimodal search capability, such as using voice, text, and images, makes it easier for users to access and do their research.

Features

• Code generator
• Multimodal search capability
• Support for social media profiles

Hugging Face has a large and enthusiastic following among developers—it’s something of a favorite in the development community. Its platform is set up as an ideal environment to mix and match chatbot elements, including datasets ranging from Berkeley’s Nectar to Wikipedia/Wikimedia, and the AI models available range from Anthropic to Playground AI.

Many of these resources may not mean much to the SMB owner or enterprise manager, but they mean a great deal to developers with the expertise to use a deep resource base to customize an AI chatbot. Given that HuggingChat offers such a rich developer-centric platform, users can expect it to grow rapidly as AI chatbots are still gaining more adoption.

Pricing

• Free: Limited access
• Pro: $9 per month; gives early access to new features
• Enterprise Hub: $20 per user, per month

Pros and Cons

Pros	Cons
Easy to use	Knowledgebase not up to date
Highly customizable; lets developers create custom intents, entities, and actions	Sometimes provides an incomplete answer

Why I Chose HuggingChat

HuggingFace is known for its web search functionality that complements its responses with web content. With its multilingual support, it allows users from all over the world to interact with this AI chatbot. In addition, it can debug and write code at the same time and create Excel formulas.

Features

• Web search functionality complements response with web content
• Multilingual support
• Can debug and write code and create Excel formulas

To support its goal, Replika uses natural language processing and machine learning algorithms to understand and respond to text-based conversations. Replika aims to be a virtual friend or companion that learns from and adapts to your personality and preferences.

To better engage, the platform learns your texting style and mimics it. Of course, this means that the longer you interface with the app, the more accurately Replika can mimic your style.

Its motto is “My AI Friend,” and the vendor claims that it can offer dialogue geared for emotional support. To that end, it can engage in a wide variety of topics or even help you learn new things.

Pricing

• Free: Limited access
• Month-to-Month: $19.99
• Annual: $69.96.
• Lifetime: $299.99

Pros and Cons

Pros	Cons
iOS and Android mobile apps available	Limited free plan
Offers emotional support	User interface could be improved
Availability and convenience.

Why I Chose Replika

Replika allows its users to have role-playing activities, offering them a unique experience while using an AI chatbot. Users can communicate with the Replika chatbot through text, pictures, voice calls, and video calls where conversations can cover a wide range of topics. Topics can include personal interests to general information. This chatbot also guides users through specific conversation topics such as mindfulness, stress management, or self-care.

Bing Chat Enterprise is available in 160 regions. Users can also access it via the Windows Copilot Sidebar, making this app easily accessible. Microsoft is incorporating AI across its product portfolio, so this chat app will likely show up in a number of applications. If your company uses Microsoft, this chat app is a good choice.

The greatest strong point for the Bing Chat tool is that it’s produced by Microsoft, arguably the leader in AI today. The company’s deep resources and dominant technical expertise in AI software should support this chat app very well in the years ahead.

Microsoft is also skilled at serving both the consumer and the business market, so this chat app can be configured for a variety of levels of performance. It has the depth of features needed to serve the SMB market and large enterprise.

Pricing

• Free: Available to customers licensed for Microsoft 365 E3, E5, Business Standard, Business Premium, or A3 or A5 for faculty
• Standalone: $5 per user, per month

Pros and Cons

Pros	Cons
Bing’s citations can help you continue research on your own	Limited usage in browsers other than Microsoft Edge
User interface is visually appealing and easy to navigate	Limited to 30 responses per conversation

Why I Chose Bing Chat Enterprise

BingChat Enterprise has a versatile mix of conversation styles for different enterprise AI use cases—which is why I chose it to be a part of this list. Its citation capabilities allow you to fact-check its generated output. In addition, it allows its users to upload images for it to analyze, and at the same time, it can generate an image based on your prompt.

The platform is a web-based environment allowing users to experiment with different OpenAI models, including GPT-4, GPT-3.5 Turbo, and others. OpenAI Playground is suitable for advanced users looking for a customizable AI chatbot model that they can fine-tune to suit their business needs. This advanced platform enables a vast level of choices and approaches in an AI chatbot.

OpenAI Playground’s focus on customizability means that it is ideal for companies that need a very specific focus to their chatbot. For instance, a sophisticated branding effort or an approach that requires a very proprietary large language model, like finance or healthcare. Given that this app needs true developer expertise to be fully customizable, it is not the best choice for small businesses or companies on a tight budget.

Pricing

Priced per 1,000 tokens, about 750 words; varies by model choice. New users get $5 in free credit to use for their first three months.

• GPT-4 Models: Input costs $0.03, output costs $0.06 for 8,000 context; input costs $0.06, output costs $0.12 for 32,000 context
• GPT-3.5 Turbo: Input costs $0.0015, output costs $0.002 for 4,000 context; input costs $0.003, output costs $0.004 for 16,000 context

Pros and Cons

Pros	Cons
Access via Web or Android and iOS app.	Limited creativity
Highly customizable	Privacy concerns

Why I Chose Open AI Playground

Open AI Playground offers a variety of GPT-powered apps, each with its own specific function—for example, there’s an app for brainstorming, writing, generating images, and writing code. In addition, Open AI Playground has sentiment analysis abilities which makes responses sound more empathic. There are multiple model options depending on your subscription.

Key Features of AI Chatbots?

AI chatbots require a number of advanced features to accomplish their many tasks, ranging from context understanding to personalization.

Natural Language Processing

Natural language processing is a critical feature of a generative AI chatbot. NLP enables the AI chatbot to understand and interpret casual conversational input from users, allowing you to have more human-like conversations. With NLP capabilities, generative AI chatbots can recognize context, intent, and entities within the conversation.

Context Understanding

Context understanding is a chatbot’s ability to comprehend and retain context during conversations—this enables a more seamless and human-like conversation flow. A high-quality artificial intelligence chatbot can maintain context and remember previous interactions, providing more personalized and relevant responses based on the conversation history. This enables chatbots to provide more coherent and relevant replies.

Personalization

When shopping for AI chatbot software, customization and personalization capabilities are important factors to consider as they enable the tool to tailor responses based on user preferences and history. ChatGPT, for instance, allows businesses to train and fine-tune chatbots to align with their brand, industry-specific terminology, and user preferences.

Multilingual Support

An AI chatbot’s ability to communicate in multiple languages makes it appealing to global audiences. This functionality also allows the chatbot to translate text from one language to another.

How to Choose the Best AI Chatbot For Your Business

The best AI chatbot for your company serves your business’s needs and balances quality service with moderately expensive or lower-cost pricing based on what works with your budget. Additionally, you’ll need to ensure it has all the necessary AI features you need for your operations, and that these features will be supported going forward.

Organizations in the Microsoft ecosystem may find Bing Chat Enterprise beneficial, as it works better on the Edge browser. ChatGPT does not cite its data sources, but it is one of the most versatile and creative AI chatbots. Google Bard cites data sources and provides up-to-date information, but its response time is sometimes slow. Chatsonic can generate AI images as part of the answer to your query.

What appear to be positives to you may be negatives to another user, and vice versa. The best tool for your business is unique to you—conduct your own research to fully understand the chatbot market, identify your overall AI goals, and shop for a chatbot tool that offers features and capabilities that meet your requirements.

AI Chatbots: Frequently Asked Questions (FAQs)

Below, we provide answers to the most commonly asked questions about AI chatbots.

How We Evaluated the Best AI Chatbots

We evaluated today’s leading AI chatbots with a rubric that balanced factors like cost, feature set, quality of output, and support.

Feature Set | 30 percent

Features carry the most weight in our evaluation process. We evaluated various capabilities offered by each AI software, including multi-language support, the ability to accept spoken word input, the programmability of the solution, the kind of users it is built for, and customization options.

Ease of Use | 25 percent

We assessed each AI software’s user interface and overall user experience. This included evaluating the ease of installation, setup process, and navigation within the platform. A well-designed and intuitive interface with clear documentation, support materials, and the AI chatbot response time contributed to a higher score in this category.

Cost | 20 percent

We reviewed each AI chatbot pricing model and available plans, plus the availability of a free trial to test out the platform. Our research found that some platforms are completely free, while some offer both free and paid plans—a tool like Google Bard gives you access to all its features for free, ChatGPT has a free plan with access to GPT 3.5 capabilities, while GPT 4 requires a monthly subscription. On the other hand, Jasper is a paid chatbot offering a seven-day free trial.

Support | 15 percent

Our analysis also considered the level of support provided by the AI software provider. We assessed the availability and responsiveness of customer support, including customer service hours, email support, live chat support, and knowledge base.

Quality of Output | 10 percent

To determine the output quality generated by the AI chatbot software, we analyzed the accuracy of responses, coherence in conversation flow, and ability to understand and respond appropriately to user inputs. We selected our top solutions based on their ability to produce high-quality and contextually relevant responses consistently.

Bottom Line: Today’s Top AI Chatbots Take Highly Varied Approaches

Determining the “best” AI chatbot software can be subjective, as it largely depends on a business’s specific needs and objectives. Chatbot software is enormously varied and continuously evolving, and new chatbot entrants may offer innovative features and improvements over existing solutions. The best chatbot for your business will vary based on factors such as industry, use case, budget, desired features, and your own experience with AI. There is no “one size fits all” chatbot solution.

Read our guide to the top 150 AI companies to learn more about the businesses reshaping and redefining the industry.